doctor with child patient

Appointments

For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

Before you book an appointment

You can see a pharmacist for minor conditions or check our self-help and self-referral information.

See a pharmacist

Many conditions can be treated without the need to see your GP.

Self-care

Help and support available from many National and Local Organisations

Visit our Self Help Zone

How to book an appointment

It may not be necessary for you to attend for an appointment. You can contact us online listing details about your condition or your administration request and you will receive a response from the practice usually within 24 hours but you will be advised of the timeframe once you have submitted.   

We will ask that you contact the surgery on the day you need to see a Doctor or Nurse Practitioner and we will endeavour to give you an appointment time to either be seen, or talk to a Doctor or Nurse Practitioner on the phone.

I still need to see or talk to someone at the surgery

We book same day appointments from 8am and pre-bookable appointments from 9.00am which can be booked up to four weeks in advance.

It may be that you do not need to see a doctor but instead need to see one of the other health care workers.

Remember, if you are unable to attend your appointment please tell us so that we can offer that time to someone else.

The practice nurses are qualified general nurses who have decided to specialise in primary care work. If you need to see the nurse please make an appointment. The nurses work closely with the doctors and they are committed to promoting good health and preventing illness. As we have nurses with very varied skills and qualifications it is very helpful if you can give some idea of the type of help that you need.

Find out more about our services

Routine appointments with the Hurley and Riverside doctors can be booked by telephoning 020 7537 1444 and making an appointment directly with reception.

Types of appointments

Routine Appointments

We do not have bookable face to face routine appointments with a GP unless stated by GP after you have contacted us online via eConsult

Appointments with the Practice Nurse or Healthcare Assistant

The practice nurses are qualified general nurses who have decided to specialise in primary care work. If you need to see the nurse please make an appointment. The nurse works closely with the doctors and they are committed to promoting good health and preventing illness.

As we have a practice nurse and a healthcare assistant, it is very helpful if you can give some idea of the type of help that you need in order to book the right appointment for you.

Sickness Certificates (Fit Notes)

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Travel Vaccinations

Information and advice for travelling abroad.

Visit our Travel Information page

Get Test Results

You can find out how to get your results on our test results page

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

Please note a lack of transport is not considered reasonable grounds for a home visit.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

We will not do a home visit for patients that are out of area.

Change or cancel an appointment

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.

How to cancel an appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

If you are cancelling please telephone us on 020 7537 1444 as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources

NHS e-referral service

The NHS e-Referral Service (e-RS) combines electronic booking with a choice of place, date and time for first hospital or clinic appointments. Patients can choose their initial hospital or clinic appointment, book it in the GP surgery at the point of referral, or later at home on the phone or online.

Using the service

If you're a patient, find out more about appointment booking on the NHS website.

Out of hours

Enhanced access

Hurley Clinic

  • Tuesday: Enhanced access 6:30pm to 8pm by appointment only. 
  • Saturday: Some Saturdays by appointment only

Please ring our door buzzer for access at these times

Phone lines close at 6:30pm daily

Riverside Medical Centre

  • Monday: Enhanced access 6:30pm to 8pm by appointment only.
  • Wednesday to Friday: Enhanced access 6:30pm to 8pm by appointment only.
  • Saturday: Some Saturdays by appointment only

Phone lines close at 6:30pm daily

Urgent care centres

Should you require any urgent medical attention, please call 999 or do not hesitate to go to the nearest urgent care centres as follows:

Guys Hospital Urgent Care Centre
Guy’s Hospital
Ground floor, Tabard Annexe
Great Maze Pond
London SE1 9RT

Telephone: 020 3049 8970

Open: 8am to 8pm (*last patient booked in at 7pm), seven days a week, 365 days a year.

Soho NHS Walk-in Centre 
1 Frith St
Soho
London
W1D 3HZ

Open: Monday to Friday from 8am to 8pm and Satuday and Sunday from 10am to 8pm

Life threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

If you are deaf, call 999 BSL

Urgent but not life threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Contact

Docklands Medical Centre
100 Spindrift Avenue
London
E14 9WU

Telephone: 020 7537 1444

Part of Hurley Group

Providing NHS Services

Care Quality Commission
Rating: Good

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